Questions we get asked a lot

I am interested in a product, how can I place an order?

Thank you for your interest in our products and services! Please send us an email at orders@bristolscientific.com with any inquiry. Don’t forget to include your name, university or company, address and phone number. You may also use our contact form located here.

I have sent you a request but have not received a reply?

Due to the high volume of requests we receive on a daily basis it can take 24-48 hours for us to get back to you. If you want to make sure we received your email please contact our customer service department at 0814-746-2241 or 0708-256-9695. You should also check your spam/junk mail folder ☺.

I have tried calling you but you are not picking my calls?

Our business hours are Monday to Friday from 9am to 5pm. Calls placed outside of these hours will be returned on the next business day.

It has been more than two business days since I sent my request why haven’t I received a reply?

Priority is given to requests that include product codes. Whenever you make an inquiry please include the product code for the items you are interested in. If you do not have a product code then please include the product name, CAS number if applicable, the intended use of the product as well as the required quantity required. You should also check your spam/junk mail folder as we may have already responded to you ☺.

Why do you need my full contact details?

All clients are required to provide full contact details when requesting a quotation. Some of this information is needed in case we need to get in touch with you or so we can calculate delivery costs. Also we simply like to know whom we are dealing with ☺.

Where can I find product codes?

Please use the search functions on our partner websites to find the exact product you need. Our partner websites can be found here.

I am not sure of the product code can you assist me?

Yes of course! Our technical team is available to assist you in your product selection. Please send an inquiry including the product name or product code as well as the intended use so that a member of our team can advise on suitability. Please note that all technical inquiries require up to 5 business days.

Can you offer me technical assistance?

Our technical support team has experience in all areas of research and diagnostics including Life Science, Materials Science, Chemical Synthesis, Analytical Chromatography and many others. With the millions of online technical documents offered through our partner websites, we hope that you will find all your answers with the click of a mouse. If that’s not the case, our scientists are always here to assist. Give us a call or send us an email to orders@bristolscientific.com – the more specific you are the faster we can get back to you with a reply, our priority is to accelerate your success.

Why is the price different from the one I have found on the partner's website?

The prices found online are not valid for Nigeria. Prices listed on our partner websites are exclusive of handling, export documentation, air-freight, import documentation, custom clearance and local delivery among others. Request a no-commitment quotation by sending us an email at orders@bristolscientific.com or by filling the contact form here.

Is my quotation still valid?

Your quotation has a validity date printed on the bottom left corner of the first page. If that date has not yet elapsed, you can go ahead and make payment. If it has elapsed, please request another quotation from our sales team by email at orders@bristolscientific.com or use the contact form here.

How do I make a payment?

Our bank details can be found on the second page of every quotation sent. You can make a cash deposit, check deposit, ATM or internet transfer to the listed account from anywhere in Nigeria.

If I pay today when will I receive my products?

Bristol Scientific places orders on a fixed deadline schedule. It takes on average 4-6 weeks from the deadline date following your order placement to receive the goods. Give us a call or send us an email to orders@bristolscientific.com to ask when is our next order deadline.

Why does the delivery period take so long?

In order to keep our prices as low as possible Bristol Scientific consolidates all its customers’ orders into bulk shipments. This allows us to keep shipping and clearing costs at an acceptable level for all.

But I need my products urgently what can I do?

Bristol Scientific offers its customers an Express Shipment option. For an additional fee, your goods will be shipped on their own and you will receive them, subject to our partner’s stock availability, within 2 weeks of placing your order.

Why can’t my product(s) be shipped by Express Shipment?

Not all goods can be shipped Express. Most of the time this is because the goods are hazardous and have special handling or shipping requirements. Ask a member of the sales team if your products are eligible for Express Shipment.

What do you mean by “Availability TBD”?

You may find Availabilty TBD in the comments section of your quotation. TBD stands for “To Be Determined.” This means that our partner currently does not have this product in stock in their export warehouse and we are awaiting feedback on its availability. Once we know we will update you with an accurate availability date.

What do you mean by “Additional 4-6 weeks required”?

If you find the above in your comments section it means that the product in question is currently not available in our partner’s export warehouse. If ordered this item would be expected to arrive with the following order deadline shipment.

What do you mean by “Export Permit required”?

Certain chemicals require a special Export License to be exported from the European Union. Applying for such a License requires additional time. If ordered these items would be expected to arrive with the following order deadline shipment.

What do you mean by “Export Forbidden”?

Certain chemicals are banned for export from the European Union due to international regulations. Unfortunately when this is the case we are unable to procure this product. An alternative item that is not banned for export may be available but most often this is not the case.

The deadline day has passed do I have to wait till the next deadline to make payment?

The sooner you place your order the quicker it will get to you. Stock levels at our partner’s export warehouse change on a daily basis therefore availability dates are only guaranteed at the time of quoting. Once you place your order, your items will be reserved and will be ready to come with the next order shipment. If an item requires an additional 4-6 weeks it is recommended to order this item as soon as possible so that it can be available for one of our upcoming shipments. The same applies for any item requiring special export documentation.

I ordered the wrong product what can I do?

Every product has a unique code which can be used to find information about the product. It is your responsibility to make sure that the product quoted to you is appropriate for your requirements. If you are unsure of a product’s suitability to your application please give us a call or send us an email to orders@bristolscientific.com.

What are your payment terms?

Bristol Scientific requires you to pay in full for your goods prior to placing your order.

What is the mode of delivery?

Our standard mode of delivery is via motorpark. DHL delivery is also available for an additional fee. Within Lagos State we offer courier delivery for a minimal fee. You may also pick up from our offices located in Apapa, Lagos.

Why can’t you send me your price by SMS?

Bristol Scientific policy requires us to communicate all prices in the form of an official quotation on company letterhead. This insures that we quote you the exact product you need. Our team members are unable to make exceptions to this rule.

Can I come to your office?

You are welcome to come visit us in our premises in Apapa, please call 0814-746-2241 or 0708-256-9695 or contact us at orders@bristolscientific.com to make an appointment. Please note that there are no cash sales and no products are stored in our sales office.

I am interested in working at Bristol Scientific Company, will you hire me?

We are currently hiring. Please find a list of job openings here.

I have some other questions?

Our customer service department will be glad to answer any additional questions you may have. Call us on 0814-746-2241 or 0708-256-9695 from 9am to 5pm, Monday to Friday, send us an email at orders@bristolscientific.com or use the contact form here.